Support

Getting support for the ITM platform and Gateway

The ITM provides several ways to get support when you run into problems. Which one to choose depends on the nature of your problem. This page tries to give an overview.

Support for problems related to the ITM Gateway

The official documentation of the ITM Gateway can be found at https://itm.ipp.mpg.de.

Please look here for how to report problems with the Gateway: https://itm.ipp.mpg.de/wiki/ITM/index.php/How_to_get_support\#Support_from_RZG.

Support for problems related to the ITM Platform and Software

All ITM-specific software and the whole ITM platform is supported by the Core Programming Team (CPT). You can submit trouble tickets to them via the General Support Project in the GForge system. To get more effective help, have a look at the guidelines prepared here: How to report an issue.

To directly submit a trouble ticket, go to: General Support Tracker (https://gforge6.eufus.eu/project/generalsupport/tracker/).

Use this support tracker if your problem falls in the following categories:

• Problems using the UAL, FC2K, HPC2K or similar tools
• Problems running Kepler or Kepler workflows
• Visualization tools: VisIt, Python
• Integrated Simulation Editor (ISE)
• Any software project that is hosted in GForge
• Any kind of scientific software

Feature requests for ITM Software

Feature requests for software developed within the ITM can be submitted to a separate tracker.

To submit a feature request, please go to General Feature Request Tracker.

If you are unsure whether to file a bug report of feature request, have a look at these guidlines: How to report an issue.